Privacy Policy

Privacy Policy

PRIVACY POLICY

WE COLLECT INFORMATION TO IMPROVE YOUR EXPERIENCE WITH ELISTELY

At ELISTELY, we value your privacy and are committed to protecting your personal information.

We collect and use certain information to provide you with a better shopping experience, improve our website, process your orders, communicate with you, prevent fraud, and provide relevant products, services, and marketing communications.

This Privacy Policy explains how we collect, use, store, protect, and share your personal information, as well as the rights and choices available to you.

This Policy applies when you:

  • Visit or use our website;

  • Purchase products from ELISTELY;

  • Communicate with our customer service team;

  • Subscribe to our emails or SMS messages;

  • Interact with us through social media;

  • Participate in surveys, promotions, or competitions;

  • Purchase our products through third-party platforms;

  • Otherwise provide personal information to us.

WHAT PERSONAL DATA DO WE COLLECT?

Depending on how you interact with ELISTELY, we may collect the following types of personal information:

Identity Information

Your name, age or date of birth where applicable, gender, and other demographic information you voluntarily provide.

Contact Information

Your billing address, shipping address, email address, telephone number, and other contact information.

Order and Transaction Information

Information regarding products you purchase, orders you place, payments, refunds, returns, exchanges, and other transaction-related information.

Device and Technical Information

Information about the device you use to access our website, including your IP address, browser type, operating system, device type, device identifiers, and related technical information.

Website Usage Information

Information about how you interact with our website, including:

  • Pages viewed;

  • Products viewed;

  • Products added to your cart;

  • Checkout activity;

  • Products purchased;

  • Links clicked;

  • Time spent on our website;

  • General browsing behavior.

Marketing Preferences

Information regarding your email, SMS, advertising, and communication preferences.

Customer Preferences and Feedback

Your interests, product preferences, survey responses, reviews, feedback, and customer service communications.

Social Media Information

Your social media username, profile information, or information you provide when interacting with ELISTELY through social media platforms.

Location Information

We may collect general location information based on your IP address, device settings, shipping information, or other information you provide.

Communications

Emails, messages, customer support inquiries, social media communications, and other correspondence between you and ELISTELY.

Publicly Available Information

We may collect information that you have made publicly available on platforms such as Instagram, Facebook, YouTube, TikTok, X, or other public websites and social media services.

This list is not exhaustive. In certain circumstances, we may collect additional information where reasonably necessary to provide our services, comply with legal requirements, or protect our legitimate interests.

Some personal information is collected directly from you, while other information may be collected automatically through cookies, pixels, analytics technologies, and similar tools.

We may also receive information from service providers, payment providers, advertising partners, social media platforms, logistics providers, fraud prevention providers, and other third parties where permitted by applicable law.

We may aggregate or anonymize information for analytics, research, and business purposes. Once information has been properly anonymized so that it can no longer reasonably identify an individual, it is no longer considered personal information.

CHILDREN'S PRIVACY

Our website and services are not intended for children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.

HOW WE USE YOUR PERSONAL DATA

ELISTELY and trusted service providers acting on our behalf may use your personal information for purposes including:

  • Processing and fulfilling your orders;

  • Delivering products to you;

  • Processing payments, refunds, returns, and exchanges;

  • Providing customer service;

  • Managing your customer account;

  • Communicating with you regarding orders and services;

  • Verifying your identity;

  • Preventing and detecting fraud;

  • Protecting our website and systems;

  • Meeting legal, accounting, tax, and regulatory requirements;

  • Improving our website, products, and services;

  • Conducting analytics, research, and business intelligence;

  • Understanding customer preferences and shopping behavior;

  • Personalizing your shopping experience;

  • Managing promotions, surveys, competitions, and giveaways;

  • Sending promotional emails or SMS messages where permitted;

  • Showing relevant advertising through social media platforms, search engines, and advertising networks;

  • Measuring the performance of our advertising campaigns;

  • Protecting our legal rights;

  • Responding to lawful requests from government authorities;

  • Handling disputes, claims, investigations, or legal proceedings.

We will only use your personal information where we have an appropriate legal basis or other lawful reason to do so.

PAYMENT PROVIDERS

When you make a purchase, certain personal information may be shared with payment processors or payment service providers as necessary to process your transaction.

This may include information such as:

  • Your name;

  • Billing information;

  • Contact information;

  • Order details;

  • Transaction information.

Payment providers process your information in accordance with their own privacy policies and security procedures.

If alternative payment providers, installment payment providers, or other payment services are offered during checkout, your information may be shared with those providers where necessary to determine eligibility, process payment, prevent fraud, or provide their services.

ELISTELY does not generally store complete payment card details directly on its own servers when payments are processed through authorized third-party payment processors.

MARKETING AND PROMOTIONAL COMMUNICATIONS

With your consent or where otherwise permitted by applicable law, we may contact you regarding:

  • New products;

  • Special offers;

  • Promotions;

  • Discounts;

  • Product recommendations;

  • Store updates;

  • Events;

  • Other ELISTELY news.

Marketing communications may be delivered through email, SMS, social media, or digital advertising platforms.

You may opt out of promotional email communications at any time by clicking the “Unsubscribe” link included in our marketing emails.

You may also contact our customer support team to update your marketing preferences.

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages relating to your orders, account, customer service requests, security, or other transactions.

TEXT MARKETING

If you provide your consent to receive SMS marketing, ELISTELY may send you text messages regarding:

  • Store updates;

  • New products;

  • Promotions;

  • Special offers;

  • Cart or checkout reminders.

Where applicable, automated systems and webhooks may be used to trigger certain messages, including checkout reminder messages.

You may withdraw your consent to marketing messages in accordance with the unsubscribe instructions provided with the relevant communication.

PERSONALIZATION AND AUTOMATED PROCESSING

When you visit our website, we and our advertising partners may use information about your website activity to provide more relevant advertising.

This may involve technologies such as:

  • Cookies;

  • Pixels;

  • Web beacons;

  • Advertising tags;

  • Device identifiers;

  • Mobile identifiers;

  • Similar tracking technologies.

These technologies may help us understand browsing behavior, measure advertising performance, identify products that may interest you, and personalize advertising.

We may analyze your browsing activity, purchase history, product interests, responses to marketing communications, and other information to better understand customer preferences.

Where required by applicable law, you may have rights relating to certain types of automated decision-making or profiling.

You may contact us regarding these rights or your privacy preferences.

COOKIES

ELISTELY uses cookies and similar technologies to operate and improve our website.

Cookies may collect information about:

  • Pages you visit;

  • Products you view;

  • Products added to your cart;

  • Purchases;

  • Website navigation;

  • Device information;

  • Advertising interactions.

Cookies may be used for website functionality, analytics, personalization, advertising, security, and performance measurement.

You may be able to manage or disable certain cookies through your browser settings or through the cookie management tools available on our website.

Disabling certain cookies may affect some website functionality.

SHARING PERSONAL INFORMATION WITH THIRD PARTIES

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These parties may include:

E-commerce and Website Providers

Companies that provide website hosting, e-commerce infrastructure, cloud storage, technical services, and related systems.

Payment Providers

Companies that process credit cards, digital payments, alternative payment methods, fraud screening, refunds, and payment verification.

Shipping and Logistics Providers

Carriers, warehouses, fulfillment providers, customs services, and logistics partners responsible for delivering your orders.

Marketing and Advertising Providers

Email providers, SMS providers, social media platforms, advertising networks, analytics providers, and marketing technology companies.

Customer Service Providers

Services that help us communicate with customers and resolve customer support requests.

Fraud Prevention and Security Providers

Third parties that assist with identifying suspicious transactions, preventing fraud, protecting accounts, and maintaining website security.

Professional Advisers

Accountants, lawyers, consultants, auditors, insurers, and other professional advisers where reasonably necessary.

Government or Regulatory Authorities

We may disclose personal information where required by applicable law, court order, government request, regulation, investigation, or legal process.

We require our service providers to process personal information only for appropriate purposes and to apply reasonable security protections.

LEGAL BASIS FOR PROCESSING PERSONAL DATA

Depending on applicable law and the circumstances, ELISTELY may process personal information based on:

Performance of a Contract

Processing information necessary to process your order, receive payment, deliver products, manage returns, and provide requested services.

Legitimate Interests

Processing reasonably necessary to operate and improve our business, prevent fraud, protect our systems, understand customer behavior, and improve our services.

Legal Obligations

Processing required to comply with applicable legal, tax, regulatory, accounting, or law enforcement obligations.

Consent

Processing based on your consent, including certain marketing, advertising, cookie, or communication activities.

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.

HOW WE PROTECT YOUR DATA

ELISTELY takes reasonable administrative, organizational, and technical measures designed to protect personal information from unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Security measures may include:

  • Encryption;

  • Secure network connections;

  • Access controls;

  • Payment security measures;

  • Account security procedures;

  • Fraud detection systems;

  • Regular security monitoring;

  • Appropriate technical and organizational safeguards.

No online service or electronic storage system can guarantee absolute security. However, we take reasonable measures designed to protect the personal information entrusted to us.

SSL AND PAYMENT SECURITY

Our website uses SSL/TLS encryption technology to help protect information transmitted between your browser and our website.

Payment information submitted during checkout is transmitted through secure systems provided by our payment processing partners.

We use reasonable technical safeguards to help protect customer payment and personal information during transmission.

HOW LONG WE KEEP YOUR DATA

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

  • The nature of the information;

  • The purpose for which it was collected;

  • Customer service requirements;

  • Contractual obligations;

  • Fraud prevention needs;

  • Tax and accounting requirements;

  • Legal and regulatory obligations;

  • The establishment, exercise, or defense of legal claims.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

INTERNATIONAL TRANSFERS OF PERSONAL DATA

ELISTELY operates an international online business and may use service providers located in different countries.

As a result, your personal information may be transferred to, processed in, or stored in countries outside the country in which you live.

Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are used when personal information is transferred internationally.

These safeguards may include contractual protections or other legally recognized transfer mechanisms.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate information;

  • Request deletion of certain personal information;

  • Request a copy of certain personal information;

  • Request data portability where applicable;

  • Object to certain processing;

  • Restrict certain processing;

  • Withdraw consent;

  • Opt out of certain marketing communications;

  • Opt out of certain targeted advertising or data-sharing activities where applicable.

Certain rights may be subject to exceptions or limitations under applicable law.

We may need to verify your identity before processing certain privacy requests.

GDPR AND EEA/UK PRIVACY RIGHTS

If you are located in the European Economic Area or the United Kingdom, applicable data protection laws may provide you with additional rights regarding your personal information.

Depending on the circumstances, these may include:

  • The right of access;

  • The right to correction;

  • The right to erasure;

  • The right to restriction of processing;

  • The right to object to certain processing;

  • The right to data portability;

  • The right to withdraw consent;

  • Certain rights relating to automated decision-making.

Where personal information is transferred outside the EEA or UK, we will use appropriate safeguards where required by applicable law.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California privacy law may provide you with additional rights relating to your personal information.

Depending on applicable law and circumstances, these may include the right to:

  • Know what categories and specific pieces of personal information we have collected;

  • Know the categories of sources from which personal information is collected;

  • Know the purposes for which personal information is used;

  • Request deletion of certain personal information;

  • Request correction of inaccurate personal information;

  • Receive certain personal information in a portable format;

  • Opt out of certain sales or sharing of personal information where applicable;

  • Limit certain uses of sensitive personal information where applicable;

  • Receive equal service and pricing when exercising your privacy rights.

ELISTELY will not unlawfully discriminate against you for exercising applicable privacy rights.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

ELISTELY is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policies of any third-party service before providing personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in:

  • Our business practices;

  • Our services;

  • Technology;

  • Legal requirements;

  • Regulatory requirements.

Any updated version will be published on this page.

We encourage you to review this Privacy Policy periodically.

CONTACT US

If you have questions regarding this Privacy Policy, our use of your personal information, or wish to exercise your privacy rights, please contact the ELISTELY Customer Support Team.

Email: support@elistely.com

Website: elistely.com