Shipping Policy
Please note that the delivery information below is provided for reference only.
All delivery estimates are calculated in business days. Delays may occur due to force majeure, natural disasters, severe weather, public holidays, customs inspections, carrier disruptions or other circumstances beyond our reasonable control.
Delivery Time Reminder
Estimated delivery times are general guidelines and may not apply to certain remote areas, islands or special delivery locations.
United States
Processing Time: 1–3 business days
Shipping Time: 3–6 business days
The delivery estimates above apply to the 48 contiguous United States only.
- Hawaii and Alaska: Approximately 2–4 weeks
- U.S. military addresses, including APO, FPO and DPO: Up to 4 weeks
Canada
Processing Time: 1–3 business days
Shipping Time: 5–8 business days
Australia
Processing Time: 1–3 business days
Shipping Time: 2–6 business days
United Kingdom
Processing Time: 1–3 business days
Shipping Time: 2–4 business days
Germany
Processing Time: 1–3 business days
Shipping Time: 3–6 business days
Other Countries
Processing Time: 1–3 business days
Shipping Time: 5–10 business days
Certain remote areas may require additional delivery time.
A shipping confirmation email will be sent once your order has been dispatched.
Important Shipping Information
- Shipping times do not include order processing time.
- Standard order processing normally takes 1–3 business days.
- Orders fulfilled from an overseas warehouse may require only 1–2 business days for processing.
- Orders placed on weekends or public holidays may be processed on the next business day.
- Delivery times may vary depending on the destination, carrier and local delivery conditions.
Shipping Costs
Shipping costs are calculated according to factors including:
- Product weight
- Shipping origin
- Delivery destination
- Selected shipping method
- Warehouse location
- Other applicable logistics factors
The exact shipping fee, if applicable, will be displayed at checkout before payment is completed.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.
Please note:
- Tracking information may take 2–3 business days to become available.
- It is normal for tracking information to show no updates for more than 24 hours while a package is in transit.
- Tracking updates may be temporarily unavailable while a shipment is being transferred between logistics facilities or local delivery partners.
You may also track your shipment through our Track Your Order page by entering your order number and the email address used to place the order.
Delivery Issues
If you have questions or concerns about your shipment, tracking information or delivery status, please contact our customer support team.
When contacting us, please include your order number and the email address used during checkout so that we can assist you more efficiently.
Customer support email: support@elistely.com
Customs Duties and Taxes
All customs duties and import taxes incurred during shipping are covered by Elistely.
Customers will not normally be required to pay additional customs duties upon delivery. However, customs procedures and import regulations may vary depending on the destination country.
If you are unexpectedly asked to pay customs duties or import taxes, please contact us at support@elistely.com before making payment.