Returns & Exchange

At Elistely, we want you to feel confident when shopping with us. Please review the following cancellation, return, exchange and refund terms before placing your order.

Order Cancellation

Orders may be canceled within 24 hours of purchase, provided that the order has not already entered processing or been shipped.

After 24 hours, your order may begin processing and can no longer be canceled.

To request a cancellation, please contact our customer support team as soon as possible:

Email: support@elistely.com

Please include your order number and the email address used during checkout.

Once a cancellation request has been approved, the refund will be issued to the original payment method used for the order.

Return Eligibility

To be eligible for a return, all of the following conditions must be met:

The return request must be submitted within 30 days of the order date.
The item must be unused, unworn, unwashed and undamaged.
The item must remain in its original condition.
All original tags must remain attached.
The original product packaging must be included.
Proof of purchase or a valid order number must be provided.

Items marked as Final Sale are not eligible for return or exchange.

Original shipping charges are non-refundable unless the item received was defective, damaged or incorrect due to an error on our part.

We do not accept returns for products that have been worn, used, washed, damaged, altered or returned without their original tags and packaging.

Return Shipping

Elistely does not currently provide prepaid return shipping labels for international orders, including orders shipped to the United States.

Unless the item is defective, damaged or incorrect due to an error on our part, customers are responsible for the cost of returning the item.

We recommend using a trackable shipping service and retaining the shipping receipt until your return has been completed.

Elistely is not responsible for returned packages that are lost or damaged during return transportation.

Please do not send a return to any address without receiving return authorization and instructions from our customer support team.

How to Request a Return

To submit a return request, email support@elistely.com and provide:

Your order number
The email address used to place the order
The tracking number, where applicable
Clear photographs of the item received
Clear photographs of the original packaging
A brief explanation of the reason for the return
Your preferred resolution, such as a refund or exchange

Our customer support team will review your request and normally respond within 72 hours on business days.

Returns sent without prior authorization may not be accepted or refunded.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it is delivered.

If your item arrives damaged, defective or different from the item ordered, please contact us at support@elistely.com as soon as possible.

Include your order number and clear photographs showing:

The entire product
The damaged or defective area
The product packaging
The shipping label

We will review the issue and provide an appropriate resolution where the claim is approved.

Refund Process

Once the returned item has been received, it will be inspected to confirm that it meets the return eligibility requirements.

We will notify you by email whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method.

Please allow approximately 3–5 business days for the refund to appear in your account after it has been processed. The exact posting time depends on your bank, credit card company or payment provider.

Original shipping fees are non-refundable unless otherwise required by applicable law or the return results from an error by Elistely.

Exchanges

Exchange requests must be submitted within 30 days of the order date.

The item must meet all return eligibility requirements before an exchange can be approved.

Once the returned item has been received and inspected, an approved exchange will normally be processed within 2–3 business days.

Please note:

Original shipping charges are non-refundable.
Prepaid return labels are not normally provided for international orders, including U.S. orders.
Each order is eligible for one exchange only.
Exchanges are subject to product and size availability.
If the requested replacement is unavailable, we may offer an alternative item or issue a refund.

Non-Returnable Items

The following items are not eligible for return or exchange:

Final Sale items
Gift cards
Items that have been worn, used or washed
Items that have been altered or damaged after delivery
Items without their original tags or packaging
Items returned without prior authorization
Personalized or customized products, where applicable

Contact Us

For questions about cancellations, returns, exchanges or refunds, please contact the Elistely customer support team: